The Complaints and Counseling Cell of the
commission processes all the complaints whether received orally, written or suo
moto under Section 10 of the NCW Act. The
complaints received relate to domestic violence, harassment, dowry, torture,
desertion, bigamy, rape, refusal to register FIR, cruelty by husband,
deprivation, gender discrimination and sexual harassment at work place.
The complaints are dealt with as below:-
The State Commissions, the NGOs and other experts are involved in these efforts.
Investigations by the police are expedited and monitored.
The matters are brought to the notice of various state authorities to
Family disputes are resolved or compromised through counseling.
As per the 1997 Supreme Court Judgment on Sexual Harassment at Workplace, (Vishakha
Vs. State of Rajasthan)
every employer is required to provide for effective complaints procedures and
remedies including award of compensation to women victims. In sexual harassment
complaints, the concerned organisation is urged to expedite cases and the
disposal is monitored.
For serious crimes, the Commission constitutes an Inquiry Committee which makes
spot enquiries, examines witnesses, collects evidence and submits the report
with recommendations. The implementation of the report is monitored by the NCW.
The Commission has powers to summon theaccused, witnesses and records to
Cases falling under following categories are ordinarily not entertained by the
Complaints illegible or vague, anonymous or pseudonymous; or
The Complaint relates to civil dispute between the parties such as contractual
rights obligations and the like;
The Complaint relates to service matters not involving any deprivation of
The Complaint relates to labour/industrial disputes not involving any
deprivation of womens rights:
Matter is sub judice before a Court/Tribunal;
The Commission shall not inquire into any matter which is pending before a
State Commission or any other Commission duly constituted under any law for the
time being in force.
Matter already decided by the Commission